Complying with the new GDPR Data Protection which comes into force on the 24th May 2018 we want you to be fully informed about your rights, and how South Oxon Pet Services uses your data. We hope the following sections will answer any questions you have.
What information do we collect from you?
We may collect data from you on initial dog walking/home boarding and small animal contracts. This information will be:
Contact information of owners including name, address and postcodes
Contact information of emergency contacts including name, address and postcodes
Telephone numbers and email addresses of all mentioned
Relevant information about your pet
Other information that’s key to the services we provide
How will we use the information about you?
To provide answers to your queries, requests and bookings, handling your data enables us to respond
To keep you up to date with your pets well-being
Processing internal accounts/invoicing
Internal record keeping
With your security in mind we will treat data provided with the most up-most care and duty to ensure your information is stored securely. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and physically.
Controlling your personal date
Your personal data will not be used or shared with any other third party organisations, companies or websites for marketing or any other purposes. Your personal data will only ever be shared with Creature Comforts Home Pet Sitters Ltd (South Oxon Pet Services sister company), Pet Sitter Plus, Veterinarians or Professional Groomers if needed for your pet’s welfare.
Access to your information and correction and your rights to request:
Access to the personal data we hold about you
The correction of your personal data when incorrect, out of date or incomplete for example, when you withdraw consent for us to walk / home board or pet visit, that we have no legitimate overriding interest in, or once the purpose for which we hold the data has come to an end (such as moving out of area, cancelling services or deceased pet).
Retention of data
Once you are no longer a client of South Oxon Pet Services we will securely retain your data for 2 years as per area Councils licensing legislation unless otherwise requested.