This Privacy Policy explains how we store your personal data we may collect about you, your pets and how you interact with us.  Our Privacy Policy aims to be transparent and fair, we will explain how we’ll store and handle your data, and keep it safe.

Complying with the new GDPR Data Protection which comes into force on the 24th May 2018 we want you to be fully informed about your rights, and how South Oxon Pet Services uses your data.  We hope the following sections will answer any questions you have.

What information do we collect from you?

We may collect data from you on initial dog walking/home boarding and small animal contracts.  This information will be:

 Contact information of owners including name, address and postcodes

 Contact information of emergency contacts including name, address and postcodes

 Telephone numbers and email addresses of all mentioned

 Relevant information about your pet 

 Other information that’s key to the services we provide 

How will we use the information about you?

 To provide answers to your queries, requests and bookings, handling your data enables us to respond

 To keep you up to date with your pets well-being 

 Processing internal accounts/invoicing 

 Internal record keeping

Security

With your security in mind we will treat data provided with the most up-most care and duty to ensure your information is stored securely. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and physically.

Controlling your personal date

Your personal data will not be used or shared with any other third party organisations, companies or websites for marketing or any other purposes.  Your personal data will only ever be shared with Creature Comforts Home Pet Sitters Ltd (South Oxon Pet Services sister company), Pet Sitter Plus, Veterinarians or Professional Groomers if needed for your pet’s welfare. 

Access to your information and correction and your rights to request:

 Access to the personal data we hold about you 

 The correction of your personal data when incorrect, out of date or incomplete for example, when you withdraw consent for us to walk / home board or pet visit, that we have no legitimate overriding interest in, or once the purpose for which we hold the data has come to an end (such as moving out of area, cancelling services or deceased pet).

Retention of data

Once you are no longer a client of South Oxon Pet Services we will securely retain your data for 2 years as per area Councils licensing legislation unless otherwise requested.

South Oxon Pet Services are committed to providing good GDPR Data Protection practices; we respect your personal data.  We hope this privacy policy has been helpful to you in setting out the way we store your personal information and “your rights” to control it; if you have any concerns or queries, please do get in touch with us.

Please note, we do only have reputable external links on our website to others purely for you to explore, they are however not governed by our Privacy Policy and beyond our control and so therefore we cannot be held responsible for their content; viewing of their Privacy Policy statement in this instant, would be advisable.